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Staff of the Morning Due, let’s calm the fuck down.
When he said “Grande” he meant “Medium.” It’s a real word, people. He didn’t say “vente” and Amy, Amy I know you locked yourself in the customer bathroom with Julio the dishwasher yesterday and I hear you have good cause to know the meaning of the word “grande” and our large is really just a medium in this more-more-more consumer world, let’s face it.
The request for extra “expresso” was, I admit, tougher to power through. But I made it and so can you, with a polite response using the proper pronunciation. “Okay, extra espresso for you, sir.” That’s all it takes.
Amy, do not go into the bathroom right now. I know Julio’s right in front of me. I know what you — hold it in, Amy.
Now we will have no more freakouts like the one I just witnessed. You people call yourselves coffee evangelists. How do you expect to grow the ranks of the faithful if you scream at the newly converted? These people are at a raw point and they must not be scared away!
Now get back out there and sell some organic blends. I want to see you moving those lemon squares too; people are starting to recognize individual bars from Friday.
Okay Amy.
Yes Julio, you can go too.
